My Coach bag was looking raggedy and my husband sent it in to Coach and they fixed it all up. I looked on their site to see if they still do that - but could only find a contact info page: a href="http://www.coach.com/online/handbags/ContactUsView?storeId=10551&catalogId=10051." rel="nofollow"http://www.coach.com/online/handbags/Con…/a They have a toll free number - why don't you try contacting them?
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